Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and convention.
Respect the privacy of people with disability.
Provide supports and services in a safe and competent manner with care and skill.
Act with integrity, honesty, and transparency.
Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability.
Take all reasonable steps to prevent and respond to sexual misconduct or other inappropriate relationships.
Provide you with sufficient information about the service and terms of use
Inform you of your rights and responsibilities
Provide a safe and healthy environment within the service and facilities
Respect your privacy and confidentiality
Ensure you don't face any forms of neglect, exploitation or physical, sexual, emotional or verbal abuse
Protect your personal information and only use it for the right reasons
Involve you in decisions about the services you access and support you to have a say
Support you to connect with other services if needed
Tell you how to provide us with feedback on our service and how to make a complaint
Ensure your complaints are dealt with fairly and promptly
GIFSA is committed to ensuring Participants have the opportunity to contribute to the review and continuous improvement of GIFSA, particularly around governance, and have input into the development of GIFSA policies and processes relevant to the provision of supports and the protection of Participants rights.
How You Can Help Us
You can help us provide a quality service if you or your support person:
Provide us with complete and accurate information about yourself and your situation
Tell us if things change or you cannot keep an appointment or commitment
Act respectfully and safely towards other people using the service, and towards staff and volunteers
Provide us with feedback about our service and how we can work better
Notify us when you have a new NDIS Plan
Provide us with the most up to date version of your NDIS plan
How You Can Participate in Your Services
We encourage our Participants to participate in, and exercise choice over service decisions. We will ensure you are aware of and understand the services we provide. We are committed to supporting Participants to make choices and participate in decisions by using interpreters, advocates, written materials in a variety of community languages, and culturally appropriate service strategies, where needed.
Welcome to GIFSA and we look forward to working with you to achieve your goals!
You have a right to privacy, dignity and intimacy.
We make sure the information about you is kept private.
You do not need to give us your personal information, however if you do not give us your personal information, we may not be able to deliver services to you.
GIFSA has advanced security and record storage systems to ensure all your information is kept safe, secure and confidential.
You can access information about you upon request.
6. What Can I Do if I Have Concerns About an NDIS Provider or Worker?
The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.
The NDIS Commission can take complaints from anyone about:
NDIS services or supports that were not provided in a safe and respectful way
NDIS services and supports that were not delivered to an appropriate standard
how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
You can make a complaint to the NDIS Commission by either:
completing a complaint contact form
calling 1800 035 544 (free to call from landlines)
if you are deaf or hard of hearing, contact TTY on 133 677, or the National Relay Service on 1800 035 544.
